FAQ
Frequently Asked Questions (FAQ)
1. Who can order from your website?
We are a wholesale-only distributor. Our store is exclusively for registered businesses and resellers looking to purchase vape and confectionery products in bulk.
2. Do I need an account to shop?
Yes, all customers must create and be approved for a wholesale account before they can browse prices or place orders. You can apply for an account here.
3. How do I apply for a wholesale account?
Click here to complete our quick registration form. Once submitted, our team will review your details and activate your account within 1 business day.
4. Are your vape products compliant with UK regulations?
Yes – all our vape products are TPD-compliant and meet UK trading standards. We only work with trusted, certified manufacturers and brands.
5. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For custom payment arrangements, please contact us directly.
6. How quickly do you ship orders?
We dispatch orders within 1 working day of payment confirmation. Delivery within the UK typically takes 1–3 business days, with next-day and tracked options available.
7. Do you ship outside the UK?
Currently, we only ship within the United Kingdom. International shipping may be considered for approved wholesale partners — please contact us for more information.
8. Can I return products?
Please see return policy to see return process Click Here
9. Are your confectionery products suitable for customers with dietary restrictions?
We include full ingredient and allergy information on each product page. If you need help finding items suitable for certain dietary needs (e.g. halal, vegan, gluten-free), reach out to us directly.
10. I need help with my account or order — how can I reach you?
We’re happy to help. Contact us via our Contact Us page, email us at info@distroberry.co.uk, or use the live chat feature on our website during business hours.